Frequently asked questions

The things people ask us most

Shipping

How long until it arrives?
Expect 6 to 12 business days after dispatch. You get a tracking number as soon as the parcel leaves.

Is shipping free?
Yes. Free on every order, no minimum spend.

Can I track my parcel?
Yes, a tracking link is emailed to you. Worth checking your spam folder for the first few days.

The product

Does it get hot?
No. It's a low-consumption LED — barely warm even after hours. You can leave it on all night.

How do I change the colour?
With the included remote: 16 colours, plus a mode that cycles through them automatically. There's also a touch button on the base.

Can I dim it?
Yes, from 10% to 100%. At its lowest it's a very soft night light.

Does it run on batteries?
The lamp is USB powered (cable included): wall socket, laptop, or power bank. The remote itself takes a battery.

How big is it?
11 × 11 × 11 cm. It fits on a narrow bedside table without any trouble.

Is it real crystal?
No, it's acrylic worked to reproduce the crystal effect and the way it splits light. The upside: much lighter, and it won't shatter on the first knock.

Orders, returns, refunds

Can I change my mind?
Yes. You have 30 days from delivery, no reason needed. 👉 See the guarantee

My item arrived damaged.
Email us a photo within 48 hours: we'll send a new one or refund you, your choice.

Can I change or cancel my order?
As long as it hasn't shipped, yes. Write to us quickly and we'll do our best.

Another question?

We reply within 24 business hours. 👉 Contact us