VerraPro
Terms and conditions of sale
Last updated: September 2026
1. Scope
These terms and conditions of sale (the “Terms”) govern all sales of goods concluded on this website between Verra Pro (the “Seller”) and any consumer making a purchase (the “Customer”).
Placing an order means you accept these Terms in full. The Seller may amend the Terms at any time; the version that applies is the one in force on the date of your order.
2. Seller details
- Trading name: Verra Pro
- Legal form: [TO BE COMPLETED]
- Company registration number (SIRET): [TO BE COMPLETED]
- Address: 1290 Route du Lac, 74140 Chens-sur-Léman, France
- Email: verra.pro@outlook.fr
3. Products
The products sold are physical goods, shipped to the delivery address provided by the Customer. Each product page states the dimensions, materials and contents of the box.
Product photographs are illustrative. Minor variations in colour rendering between a screen and the physical item do not constitute a defect.
4. Prices
Prices are shown in euros, inclusive of all taxes. Shipping is free unless stated otherwise at checkout.
The price payable is the one displayed when the order is confirmed. The Seller may change prices at any time, with no effect on orders already placed.
5. Placing an order
Ordering involves the following steps: selecting the product, reviewing the cart, entering your details, accepting these Terms, choosing a payment method, and final confirmation.
Payment confirmation forms the contract. You will immediately receive a confirmation email summarising your order.
The Seller may refuse or cancel any order that appears irregular, in particular where fraud is suspected or a previous dispute remains unresolved.
6. Payment
Payment is made online and in full at the time of ordering, by the methods offered at checkout. Transactions are secured by our payment provider. The Seller never has access to your full card details.
7. Delivery
Orders are dispatched within 1 to 2 business days. Estimated delivery is 6 to 12 business days after dispatch, with tracking provided by email.
It is the Customer's responsibility to provide a complete and accurate delivery address. Delivery times are estimates and may vary during peak periods.
Risk of loss or damage passes to the Customer on physical delivery of the goods.
8. Right of withdrawal
Under Article L221-18 of the French Consumer Code, and equivalent EU consumer law, you have fourteen (14) days from receipt of the goods to withdraw from your purchase without giving a reason.
The Seller voluntarily extends this period to thirty (30) days from delivery. This contractual extension does not reduce your statutory rights.
To exercise this right, notify us by email at verra.pro@outlook.fr, or use the model withdrawal form below. Goods must be returned complete, with accessories, in a condition allowing resale.
Return shipping costs are borne by the Customer, except where the goods are faulty, damaged or not as described. Refunds are issued within 5 to 10 business days of receiving the returned goods, to the original payment method.
9. Legal guarantees
The Customer benefits from the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).
Where goods do not conform, the Customer may request repair or replacement at no cost. Failing that, a price reduction or cancellation of the contract may be obtained.
To make a claim, email verra.pro@outlook.fr with your order number and a description of the problem. We reply within 24 business hours.
10. Intellectual property
All content on this site — text, images, brand names, logos and structure — is protected by intellectual property law and remains the exclusive property of the Seller. Any reproduction for commercial purposes without prior written consent is prohibited.
11. Personal data
Data collected is necessary to process your order and manage the customer relationship. It is handled in accordance with our Privacy Policy.
12. Complaints and mediation
Complaints should be sent to verra.pro@outlook.fr. The Seller undertakes to reply within 24 business hours.
If no amicable resolution is reached, the Customer may use a consumer mediation service free of charge: [TO BE COMPLETED — mediator details].
European online dispute resolution platform: ec.europa.eu/consumers/odr
13. Governing law
These Terms are governed by French law. In the event of a dispute, and after an attempt at amicable settlement, the French courts have jurisdiction. Consumers may also bring proceedings before the courts of their place of residence.
Annex — Model withdrawal form
To: Verra Pro, 1290 Route du Lac, 74140 Chens-sur-Léman, France — verra.pro@outlook.fr
I hereby give notice that I withdraw from my contract of sale for the following goods:
Ordered on: ____________
Order number: ____________
Consumer name: ____________
Consumer address: ____________
Date: ____________
Signature (only if sent on paper): ____________